Last updated: 13.9.2026
We ship Slovak Meadows products internationally.
Because we are a small, independent brand and some products are handmade or made to order, please allow additional time for production before your order is shipped.
1. Order Processing
Products that are made to order or personalized typically require 4–5 weeks for production before they are ready to ship.
For certain products or custom orders, the production time may vary depending on the specific requirements, materials, complexity, or other circumstances. If a longer production time is expected, we will inform the customer accordingly.
Products that are in stock are generally prepared for shipment within 5 work days.
2. Shipping Destinations
We ship orders to most countries worldwide, subject to shipping availability and the applicable import and customs requirements of the destination country.
Available shipping methods, shipping costs, and estimated delivery times will be displayed at checkout based on the selected shipping destination.
If, after an order has been placed, we determine that the order cannot be delivered to the selected destination due to carrier restrictions, customs regulations, or other circumstances, we will inform the customer and cancel the order. In such cases, all payments received for the cancelled order will be refunded to the customer.
3. Delivery Times
Delivery times are estimates and begin once your order has been shipped.
Actual delivery times may vary depending on the destination, shipping carrier, customs processing and other circumstances outside our control.
For international orders, customs processing may significantly affect delivery times.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, order and available shipping method.
The customer will see the applicable shipping cost before completing the purchase.
5. Customs, Duties and Import Taxes
For orders shipped outside the European Union, the destination country may impose customs duties, import taxes, brokerage fees or other charges.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping price and are the responsibility of the customer.
We cannot guarantee the amount of any customs duty, tax or import charge because these amounts are determined by the destination country’s authorities.
6. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because the address provided was incorrect or incomplete, we will contact you to arrange the next steps.
Additional shipping costs may apply where permitted by law.
7. Lost or Damaged Shipments
If your package appears to be lost or arrives visibly damaged, please contact us as soon as possible at: info@slovakmeadows.com
Please provide your order number and, where relevant, photographs of the damaged packaging and product.
We will work with the shipping carrier to investigate the issue.
Your statutory consumer rights are not affected by this procedure.