Last updated: 13.9.2026
1. Our Return Policy
We want you to be happy with your purchase.
If you are not satisfied with an eligible product, you may contact us about returning it according to the conditions below.
Separate statutory rights apply to customers in the European Union and other jurisdictions where mandatory consumer laws provide additional rights.
2. European Union Customers – Statutory Right of Withdrawal
If you are a consumer located in the European Union and purchase a product online, you generally have the right to withdraw from the contract within 14 calendar days without giving a reason.
For goods, the 14-day period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.
If your order contains multiple goods delivered separately, the withdrawal period generally runs from receipt of the last item.
To exercise your right of withdrawal, you must communicate your decision to us before the 14-day period expires.
You may use our withdrawal form, but you are not required to use it. Any clear statement expressing your decision to withdraw is sufficient.
3. Returning the Product
After notifying us of your withdrawal, you must send the goods back without undue delay and generally no later than 14 days after communicating your withdrawal.
Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods when exercising the statutory right of withdrawal.
We recommend using a trackable shipping service and keeping proof of postage.
4. Refunds for EU Withdrawals
When you validly withdraw from a contract, we will refund the payments we received from you, including the cost of the cheapest standard delivery option we offered at the time of purchase.
If you selected a more expensive delivery option, we are not required to refund the additional cost of that more expensive option.
We will normally issue the refund within 14 days after receiving your withdrawal notice.
However, where permitted by law, we may wait to issue the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
5. Condition of Returned Products
During the statutory withdrawal period, you may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning, in the same way you would reasonably be able to do in a physical store.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product, to the extent permitted by applicable law.
6. Products Excluded from the Statutory Right of Withdrawal
The statutory right of withdrawal does not apply where an applicable legal exception applies.
This may include products that:
are made to the customer’s specifications;
are clearly personalised for the customer;
are otherwise exempt under applicable consumer law.
For example, a garment made specifically to your measurements or personalised according to your individual specifications may not be eligible for the statutory 14-day right of withdrawal.
We will clearly identify relevant personalised or made-to-measure products before purchase.
A product is not excluded from statutory withdrawal rights merely because it is made after an order is placed.
7. Sale Items
Sale or discounted products are not automatically excluded from statutory consumer rights.
If a sale product is otherwise eligible for withdrawal under applicable law, the same statutory rights apply.
8. Exchanges
We may offer exchanges where practical and subject to product availability.
If you would like to exchange an eligible product, contact us before sending it back.
An exchange offered by Slovak Meadows does not replace or restrict any statutory rights you may have.
9. Defective, Damaged or Incorrect Products
If your product arrives defective, damaged or materially different from what you ordered, please contact us at: info@slovakmeadows.com
Please include:
your order number;
a description of the issue;
photographs where relevant;
any other information reasonably necessary to assess the issue.
If a product arrives damaged, defective, or significantly different from what you ordered, please contact us at: info@slovakmeadows.com
Please provide:
your order number;
a description of the issue;
photographs, where relevant;
any additional information needed to assess the issue.
If a product is defective or does not conform to the contract, your statutory rights apply.
For customers in the European Union, these rights may, depending on the circumstances and applicable law, include repair, replacement, a price reduction, or a refund.
If you believe that a product is defective, please do not use the standard return procedure for returns due to a change of mind. Contact us so that we can handle the matter as a product claim or in accordance with your applicable statutory rights.
10. Customers Outside the European Union
For customers in the United States, returns and exchanges are subject to the return conditions stated on the website and any mandatory rights applicable under the laws of the relevant jurisdiction.
Unless otherwise required by applicable law, the cost of returning an item because you changed your mind is the customer’s responsibility.
Personalised and made-to-measure products are generally not eligible for return unless they are defective or applicable law requires otherwise.
11. Refund Timing
Once a return has been approved and processed, we will issue the applicable refund to the original payment method unless otherwise agreed.
The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.
12. Contact for Returns
Before returning a product, please contact: info@slovakmeadows.com