Last updated: 13.9.2026
At Slovak Meadows, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Slovak Meadows s. r. o. collects, uses, stores and protects personal information when you visit our website, purchase our products, contact us or otherwise interact with us.
Because Slovak Meadows is established in the European Union, we comply with the General Data Protection Regulation (GDPR) where applicable.
1. Who We Are
The controller of your personal data is:
Company name: Slovak Meadows s. r. o.
Company ID: 54928672
VAT ID: SK2121820151
Email: info@slovakmeadows.com
For privacy-related questions, contact us at: info@slovakmeadows.com
2. Information We Collect
Depending on how you interact with our website, we may collect:
Information you provide directly
This may include:
name;
billing and delivery address;
email address;
telephone number;
order information;
measurements or specifications where necessary for a made-to-measure product;
information you provide when contacting us;
information you provide when submitting a review or other content.
Payment information
Payments are processed through third-party payment providers, including Stripe and PayPal.
We do not intend to store complete payment card details on our own systems.
Payment providers may process personal information according to their own privacy policies and applicable data protection obligations.
Technical information
When you visit our website, certain technical information may be collected automatically, such as:
IP address;
browser type;
device type;
operating system;
approximate location derived from technical information;
pages visited;
referring website;
date and time of visits;
website interaction information.
The exact information collected may depend on your browser settings, cookies and the services used on our website.
3. How We Use Personal Information
We may use personal information to:
process and fulfil orders;
process payments;
arrange delivery;
communicate with you about your order;
provide customer support;
process returns, refunds and complaints;
produce made-to-measure or personalised products;
maintain and improve our website;
prevent fraud and protect the security of our services;
comply with legal and accounting obligations;
send marketing communications where permitted and where you have provided the required consent;
understand how visitors use our website;
measure and improve advertising campaigns;
protect our legal rights and interests.
4. Legal Bases for Processing
Where GDPR applies, we process personal information on one or more of the following legal bases:
Performance of a contract
We process information necessary to receive, fulfil and deliver your order and to provide services you request.
Legal obligation
We may process information where necessary to comply with legal obligations, including accounting, tax, consumer protection and other applicable requirements.
Legitimate interests
We may process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
Examples may include fraud prevention, website security, customer service, business administration and improving our services.
Consent
Where consent is required, we will ask for it before carrying out the relevant processing.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Marketing
We may use personal information to send marketing communications where permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending important transactional communications, such as order confirmations, shipping information, refund information or other messages necessary to provide services you have requested.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes including:
website functionality;
remembering preferences;
security;
analytics;
performance measurement;
advertising and marketing.
Some cookies are necessary for the operation of the website, while others may require your consent depending on applicable law.
Where required, we will request consent before placing or using non-essential cookies.
You can also control cookies through your browser and, where available, our cookie preference tools.
7. Analytics
We use Google Analytics to understand how visitors use our website and to measure and improve website performance.
Google Analytics may collect information such as approximate location, browser and device information, pages visited, session information and interactions with our website. Google Analytics may use cookies and similar technologies for these purposes.
Where required by applicable law, Google Analytics will only be activated after you provide the necessary consent through our cookie consent mechanism.
8. Payment Providers
We use third-party payment providers to process payments, including:
WooPayments;
PayPal.
These providers may process personal information such as your name, email address, billing information, transaction details and payment-related information as necessary to process and secure payments, prevent fraud and comply with legal requirements.
We do not store complete payment card details on our own systems.
The relevant payment providers may process personal information in accordance with their own privacy policies and applicable data protection laws.
9. Email, Shipping and Other Service Providers
To operate our website, fulfil orders and provide our services, we may share relevant personal information with service providers such as:
shipping and delivery companies;
fulfilment providers;
email and email delivery providers;
website hosting providers;
IT and security providers;
customer service providers;
professional advisers;
accounting and legal service providers.
We use Fastmail Pty Ltd as an email service provider for sending and receiving business and transactional emails. Fastmail may process information such as email addresses, email content, message metadata and technical information as necessary to provide its services.
We only provide service providers with information reasonably necessary for the relevant purpose.
10. International Transfers
Because we sell internationally and use service providers that may operate in different countries, personal information may sometimes be processed outside the European Economic Area (EEA).
For example, our email service provider, Fastmail Pty Ltd, is established in Australia and may process personal information in countries outside the EEA as necessary to provide its services.
Where GDPR applies, we use appropriate safeguards for international transfers as required by applicable law. These safeguards may include adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms.
11. How Long We Keep Personal Information
We do not keep personal information indefinitely.
The retention period depends on the purpose for which the information was collected.
For example:
order and transaction information may be retained for as long as necessary to fulfil the order and comply with accounting, tax and legal obligations;
customer service communications may be retained for as long as reasonably necessary to resolve the matter and protect our legitimate interests;
marketing information may be retained until you withdraw consent or otherwise unsubscribe, subject to applicable law;
information collected through cookies and analytics is retained according to the settings and retention periods of the relevant services.
When personal information is no longer required, we will delete it or anonymise it where appropriate.
12. Your GDPR Rights
Where GDPR applies, you may have the right to:
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information where applicable;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw consent where processing is based on consent;
lodge a complaint with a data protection supervisory authority.
Some rights are subject to legal conditions and exceptions.
To exercise your rights, contact us at: info@slovakmeadows.com
We may need to verify your identity before responding to a request.
13. Supervisory Authority
If you are located in the European Union, you may have the right to lodge a complaint with the data protection authority in your country.
As a company established in Slovakia, our relevant supervisory authority is:
Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
Slovak Republic
14. Customers Outside the European Union Privacy
Customers and visitors Outside the European Union may have additional privacy rights under applicable state privacy laws.
Depending on the state in which you live and the applicable law, these rights may include rights to access, delete, correct, opt out of certain targeted advertising or certain forms of sale/sharing of personal information, and other rights.
We will handle applicable requests in accordance with the law that applies to you.
You may contact us at: info@slovakmeadows.com
15. Children’s Privacy
Our website is not directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information inappropriately, please contact us.
16. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
17. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
19. Contact Us
If you have questions about this Privacy Policy or how we process personal information, please contact us at: info@slovakmeadows.com